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Your Rights and Our Obligations on 2svip

This page sets out the legal framework that governs your account on 2svip, including how we handle your data, what conditions apply to account use, and how eligibility is determined based on local law in your region.

Jurisdiction-dependent accessDANA, OVO, GoPay wallet termsAccount data rightsCookie and tracking policyContact paths for legal requests
2svip Your Rights and Our Obligations on 2svip
HOW WE HANDLE DATA

Account Security and Data Practices You Can Check

We take the security of your account details and payment data seriously. All information linked to your DANA, OVO, or GoPay wallet is handled under encryption during transmission and storage. We keep records only as long as they are needed for transaction verification, legal compliance, or account integrity — and you can request a summary of what we hold at any time through the email or in-app channels listed above.

Data Retention

We retain account and transaction data only for the period required by applicable legal obligations. Once that period ends, data is deleted or anonymised from our records.

Cookie Use

We use session cookies to keep your login active and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login to your 2svip account uses OTP verification sent to your registered mobile number. We do not store wallet PINs for DANA, OVO, or GoPay — those stay inside your wallet app.

Requesting Changes

To update personal details, correct an error, or request removal of your account data, contact our policy team by email with your account ID and the specific change you need made.

LEGAL CONTACT PATHS

How to Reach Us for Legal or Policy Matters

If you have a question about your account rights, a data request, or a dispute related to a DANA, OVO, or GoPay transaction, our support team handles legal enquiries separately from general account help. Reach out through any of the channels below and specify that your query relates to legal or policy matters so it reaches the right team without delay.

Team online

Live Chat

Our live chat channel is the quickest path to a legal support agent. Open the chat from your account dashboard and select the legal or policy topic from the menu.

Email Support

For written legal requests — including data access or account closure — email our policy team directly. Include your registered account ID and the wallet type you use.

In-App Help

From your 2svip account on mobile, tap the Help icon and choose Policy Query. This routes your message to our legal support queue rather than general account assistance.

Common Legal Questions About Your 2svip Account

These are the policy and rights questions we hear most often. Each answer reflects how our terms actually work — not a simplified version. If your question is not covered here, use the contact paths in the support section above.

Access depends on local law and is available where local law permits. Check your regional rules before registering. Players in Bandung and Medan should confirm eligibility under their local jurisdiction before opening an account.

We collect the name, contact details, and wallet information you provide during sign-up. Payment data from DANA, OVO, or GoPay transactions is also logged for verification and legal compliance purposes.

Yes. Email our policy team with your account ID and a clear data access request. We will respond with a summary of the personal data we hold and how it has been used.

Submit a closure request through email or the in-app Help channel, selecting the account closure topic. We process closures and data removal within the timeframe required by applicable legal rules.

Wallet identifiers linked to your account are removed from active records once the legal retention period expires. We do not transfer your wallet details to third parties outside of what is needed to process pending transactions.

Raise the dispute with our support team first via live chat or email. If it relates to a DANA, OVO, or GoPay transaction, include the transaction reference. Unresolved disputes can be escalated through the formal process described in our full terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.